Order & Price Policies
Item Availability
All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.
Price & Order Changes
Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money at anytime, especially if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand or the cost of component materials for an item, etc.
Order Status & Lead Times
Upon receipt of the order, you will receive an order confirmation and a Galt team member will reach out within 2-7 business days with order updates or a tracking number. Lead-times vary by item type. Many of our in stock inventory are showcased around the US and the world through our boutiques, partner retailers, tradeshows and private events, therefore some items will require 1-2 weeks of handling before we are able to ship them out to you. Please reach out to us with any questions regarding the shipping & handling of specific items before purchasing. We will also reach out after order confirmation to you to relay the amount of time it will take to prepare and handle the item before it can be shipped out to you. We do have specific inventory in stock but our main priority is on Made To Order items, which have approximate creation and shipping time windows listed in items’ descriptions. If the piece is in stock we can ship immediately, but if we do not have available inventory, each piece is individually made and requires a 8-10 week creation and shipping window. Rings require a 8-10 week lead time, as we do not carry all sizes. Custom pieces require a 8-10 week creation and shipping window once artwork/design renderings/wax sample models has been approved. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.
You can choose to cancel your order within 24 hours of receipt of shipping window notice. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply.
Please email us to inquire about the status of your purchase or any additional questions that you might have at Service@GaltandBro.com