Shipping & Returns
General Shipping Information
Your order delivery method is determined according to the total value of your order before tax. Your shipping method will be listed on your order checkout page. If your order does not qualify for FedEx Standard Overnight® and you need the package to be delivered overnight, please contact us.
FedEx® and USPS requires a signature for all deliveries of $100 or more from Galt & Bro. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home to receive the package. All packages are insured and a signature is required upon receipt.
If you have purchased multiple items, they may be shipped separately. In this case, FedEx® will require a signature for each package delivered with items totaling $100 or more.
You can also choose an option for the item to be held for pick-up at a Fedex Store/Location or USPS.
We can only deliver to a street address, not a P.O. box.
In order to ship an order internationally, please contact us with details. For more information about placing an international order, please see our International Shipping details below.
We do our best to ship every order as quickly as possible – ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, items held at international locations, late-in-the-day purchase, etc.) that will necessitate a later shipping date.
We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.
International Shipping
For all international orders outside of the USA, all shipments and any duties (if applicable) are subject to payment in full by customer. We are not responsible for any duties or taxes incurred by the country that we are shipping to. Please contact us with any special/specific instructions or requests. We will not be able to ship to some countries around the world due to international law and regulations regarding precious metals & gemstones. Please contact us to request assistance with any import documents that are needed.
All packages are insured, and a signature is required upon receipt.
Important Note: Many of our in stock inventory are showcased around the US and the world through our boutiques, partner retailers, tradeshows and private events, therefore some items will require 2-5 weeks of handling before we are able to ship them out to you. Please reach out to us with any questions regarding the shipping & handling of specific items before purchasing. We will also reach out after order confirmation to you to relay the amount of time it will take to prepare and handle the item before it can be shipped out to you.
General Return Information
If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund, company credit or gift card balance. We will inquire with you on what your preference of the return credit is.
Cancellations on any order must be made within 24 hours from the date your order is submitted/received. Returns on acceptable orders must be received within 7 days of receipt. Items must be without wear and in as shipped condition. Products must be in the condition you received them and in the original box and/or packaging. Each return will be fully analyzed by our jewelers for any wear, damage and alterations. After the item is approved for the return, you will receive a confirmation of the full refund, company credit or gift card initiation. If the item has been worn, changed or altered in any way, we reserve the right to either:
1. Apply a restocking fee, that can be calculated up to 25% of the full order amount.
or;
2. Reject a return from being accepted, which can then be send back to the buyer or be left with us with a maximum of 50% amount being returned upon approval, if applicable and accepted by us.
Important Note: All Made-To-Order, custom designs, vintage, estate, pre-owned engraved or custom pieces are final sale. We reserve the right to apply restocking fees or keep any amount of deposits for any orders if a cancellation or alteration is approved in any and every instance or stage of the order.
To summarize our return policy, returned jewelry will be fully analyzed for any damage, scratches, tarnishes, modifications or missing parts, and are subject to reduction in the refunded amount. We may refuse a return if the item has been significantly damaged, worn or altered.
A regular 15% Restocking Fee can be applied to any regular approved returns, and will be subject to a case-by-case analysis. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted from any credits. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We are able to offer return shipment labels upon request for returns, with the fee deducted from any credit.
To repeat, Made to Order and Custom Orders are not refundable, and any applicable order return request will be subject to a case-by-case analysis.
Domestic Order Returns
Please use your own insured UPS or FedEx shipping labels for your returns, or request one from us for a deducted fee from the order amount.
International Order Returns
Orders shipped internationally are not eligible for free returns; any return shipping fee will be deducted from your refund. For more information on returning an international order, please see our International Shopping Policy. We are not responsible for any international customs and duties.
If you have any questions, please do not hesitate to contact us at service@galtandbro.com
Disclosure: All items are sold as is and all statements contained in the description or elsewhere are qualified statements of opinion & not implied representation or warranty by us. Each returned item will be fully analyzed by our jewelers for any wear, damage and alterations. If the item has been worn, changed or altered in any way, we reserve the right to fully apply any of our Return Policy statements. This policy is made to prevent people of misusing or swapping our high-quality items with replicas/fakes. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We offer deducted return shipment labels upon request. All shipping instructions are set by our insurance company and all of their directions must be followed without any complaints, including signature delivery, hold for pick-up, check & pay for delivery confirmation. We will send out parcels only to the address specified in the order. Once the order is delivered, the return-window will begin.
By completing a purchase, you agree that all sales are governed by our Return & Refund Policy. You expressly waive any right to initiate a chargeback with your payment provider for any reason covered by this policy. In the event a chargeback is filed in violation of this agreement, this clause shall serve as proof of your acknowledgment that such disputes are unauthorized and that resolution will be in our favor.
Chargebacks and Payment Disputes
By completing a purchase through our website, invoice, or any affiliated sales channel, you acknowledge and agree to the following:
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Agreement to Terms
All transactions are governed by these Terms of Service and our Return & Refund Policy, which you confirm having reviewed and accepted prior to completing your purchase. -
Waiver of Chargeback Rights
You expressly waive and relinquish any right to initiate a chargeback, payment reversal, or dispute with your bank, credit card issuer, or payment provider for any matter covered under our Return & Refund Policy, including but not limited to:-
Delays in production, shipment, or delivery;
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Custom, special-order, or made-to-order items;
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Subjective dissatisfaction (e.g., “not as expected,” “changed my mind”);
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Claims that contradict written documentation, invoices, or correspondence provided at the time of sale.
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Binding Resolution Process
In the event of a billing or service dispute, you agree to first contact us directly at service@galtandbro.com within 10 days of delivery or notification of completion, so that we may review and, if appropriate, remedy the matter in good faith. You further agree that any attempt to circumvent this process through a chargeback will constitute a breach of contract and may result in legal action and recovery of all related costs, including attorney’s fees, investigation, and administrative time. -
Authorization and Record Retention
By submitting payment, you authorize us to retain all related correspondence, signed invoices, emails, photos, and proof of delivery as evidence of the transaction. These records may be submitted to payment networks, arbitration bodies, or courts as part of any dispute resolution process. -
Fraudulent or Improper Chargebacks
Any chargeback found to be fraudulent, abusive, or in violation of these Terms shall entitle the Company to seek damages, collection fees, and reimbursement of the full transaction amount, in addition to any consequential losses arising from the dispute.