Last Updated: 03/22/2026

ABOUT GALT & BRO. AND THESE TERMS OF USE

• Please read these Terms of Use carefully about Galt & Bro. LLC (“Galt & Bro.”, “Galt & Bro”, “Galt”, "Galt Jewelry", "Galt Couture", "Galt Couture Jewelry" “we,” “us” or “our”) that govern your use of Galt websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Galt & Bro. (and “Galt & Bro.”, “Galt & Bro”, “Galt”, "Galt Jewelry", "Galt Couture", "Galt Couture Jewelry" “we,” “us” or “our”) to refer to the legal registered company/entity of Galt & Bro LLC.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorized to continue use of the Platform.

We reserve the right to change or modify these Terms of Use at any time and in our sole discretion. If we make changes to these Terms of Use, we will post the amended Terms of Use to the Site and update the “Last Updated” date above. We encourage you to review these Terms of Use prior to making any actions and purchases through the Site to ensure that you understand the terms and conditions that apply to your use.

1.1 UPDATES TO THESE TERMS OF USE

We may modify these Terms of Use from time to time. Any updated version will be posted on the Platforms and will apply prospectively from the date of posting. By continuing to use the Platforms after changes are posted, you agree to be bound by the updated Terms of Use.

1.2 USE OF MATERIALS ON THE PLATFORMS

Galt has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Galt products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Galt cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorized retailers prior to making a purchase online or by phone.

All content made available on the Platforms—including images, photographs (including any person depicted therein), illustrations, icons, text, video clips, audio clips, designs, graphics, logos, and other materials (“Galt Materials”)—is protected by copyright, trademark, design, and other intellectual property laws and is owned by or licensed to Galt.

You may download one copy or print one copy of Galt Materials for your personal, non-commercial, educational, private, or domestic use only, provided that all proprietary notices (including copyright © and trademark ™ notices) are preserved and the materials are not modified.

In the event of any breach of these Terms of Use, your permission to use Galt Materials will automatically terminate, and any copies you have made must be immediately destroyed. Unauthorized use of Galt Materials may violate copyright, trademark, privacy, publicity, and communications laws. Galt will enforce its intellectual property rights to the fullest extent permitted by law.

1.3 YOUR SUBMISSIONS AND UNSOLICITED COMMUNICATIONS

This section concerns communications sent to Galt. It does not concern the communication of personal information to Galt in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platforms. Such personal information is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Galt via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Galt. By sending communications to Galt, you automatically grant Galt a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, display, and create derivative works from such communication(s), in whole or in part, in any form, media, or technology whether now known or hereafter developed and to sublicense such rights to anyone. 

You acknowledge that Galt and its affiliated companies may use any such communications for any lawful purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information, without acknowledgment or compensation to you.

Galt enjoys a worldwide reputation for both the design and manufacture of jewelry, high jewelry, high quality luxury watches, leather goods and other luxury goods. Galt maintains its own internal creative teams and sources of inspiration. Accordingly, Galt cannot agree to or accept to be the receiver of unsolicited proposals, concepts, designs, or collaboration requests. You understand that Galt may already be independently developing ideas or creations similar to those contained in any unsolicited submission, and you waive any claim arising from any alleged similarity between your submission and any current or future Galt product or design.  

1.4 TRADEMARK NOTICE

All trademarks, logos, service marks, trade names, and other brand identifiers displayed on the Platforms (collectively, the “Trademarks”) are registered, unregistered, or otherwise legally protected trademarks of Galt & Bro. LLC or are used under license by Galt & Bro. from third parties. Nothing contained on the Platforms or in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Platforms without the prior written permission of Galt & Bro. or the applicable third-party owner.

Any unauthorized use of the Trademarks—including reproduction, imitation, dilution, modification, or any use likely to cause confusion or misrepresent affiliation—is strictly prohibited and may violate federal, state, and international trademark laws. Galt will enforce its intellectual property rights to the fullest extent permitted by law, including seeking civil and criminal remedies where appropriate.

1.5 COPYRIGHT NOTICE

All content (including Galt Materials) on the Platforms is protected by copyright and other intellectual property laws and is owned by or licensed to Galt. All rights are reserved.

You may download or print one copy of Galt Materials for your personal, non-commercial use only, provided that all proprietary notices (including copyright © and trademark ™ notices) are preserved and the materials are not modified. Any other use of Galt Materials—including reproduction, distribution, transmission, modification, public display, performance, or creation of derivative works—is strictly prohibited without our prior written permission.

Unauthorized use of Galt Materials may violate copyright, trademark, privacy, publicity, and communications laws. Galt & Bro. will enforce its intellectual property rights to the fullest extent permitted by law, including seeking civil remedies and, where applicable, criminal penalties.

1.6 TERMINATION AND SUSPENSION

Galt may suspend or terminate your access to, or use of, the Platforms at any time, with or without notice, for any reason or no reason, including if Galt believes that you have violated these Terms of Use, infringed the rights of Galt or any third party, or engaged in conduct that Galt determines, in its sole discretion, to be inappropriate or harmful.

Galt may also modify, suspend, or discontinue providing any part of the Platforms at any time, with or without notice. You agree that Galt shall not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of the Platforms or your access to them.

Upon termination, all rights granted to you under these Terms of Use will immediately cease, and you must promptly destroy any copies of Galt Materials in your possession, whether in printed or digital form.

Provisions of these Terms of Use that by their nature should survive termination—including those relating to intellectual property, disclaimers, limitations of liability, governing law, and general provisions—shall continue in full force and effect.

1.7 GENERAL PROVISIONS

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Galt’s products and services and in certain cases to present products for sale via a variety of means. Galt makes no representation that Galt Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Galt Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and Galt regarding your use of the Platforms and supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to such subject matter. No waiver by Galt of any breach of these Terms of Use shall be deemed a waiver of any preceding or subsequent breach.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Use without Galt’s prior written consent, and any attempted assignment in violation of this provision is void. Galt may freely assign or transfer its rights and obligations under these Terms of Use without restriction.

Provisions of these Terms of Use that by their nature should survive termination—including those relating to intellectual property, disclaimers, limitations of liability, governing law, and general provisions—shall survive and remain in full force and effect.

1.8 APPLICABLE LAW AND JURISDICTION

These Terms of Use, and any dispute, claim, or controversy arising out of or relating to any purchase, transaction, communication, or interaction with Galt, shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles.  

Subject to the Agreement to Arbitration of Claims, the parties agree that the exclusive jurisdiction and venue for any lawsuit, action, or proceeding arising out of or relating to these Terms of Use shall be the state courts of the Commonwealth of Virginia, or the United States District Court for the Eastern District of Virginia, and each party irrevocably submits to the personal jurisdiction of such courts. 

Nothing in this Section limits the enforceability of the arbitration agreement, which is governed by the Federal Arbitration Act (FAA) and includes a delegation clause, class-action waiver, and pre-arbitration resolution period.  This Section is intended to harmonize with, and not conflict with, the arbitration provisions created herein.

Legal Disclosure: 

Galt & Bro. products and services, are available only from Galt and Bro. LLC, under its US and international trademarks. Galt & Bro., its products and services, are only affiliated with its legal entity of Galt & Bro. LLC and all of its officially approved & awarded live US & international trademarks. Galt & Bro is NOT affiliated with any other entity, including any other inactive, active, or dead entities. 

Conditions of Sale

Last Updated: 03/14/2026

• GENERAL

The following terms and conditions and any other related rules that are adopted by Galt and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Galt & Bro. a limited liability company organized and existing under the laws of Virginia (“Galt”, or referred to herein as “us”, “our” or “we”) on the Internet via the Galt website, identified by the domain name www.galtandbro.com, and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platform”) or by phone via the client relations center of Galt (the “Client Relations Center”).

These Conditions of Sale apply to sales made through the Platform or by phone directly through the Client Relations Center by individuals who are citizens of, or residents living in, the continental United States of America, Alaska, Hawaii, or the District of Columbia at the time of placing the order. By placing an order through the Platform or through the Client Relations Center, you agree to be bound by these Conditions of Sale, our Terms of Use, and our Privacy Policy, each of which is incorporated by reference. If you do not agree, you may not purchase Galt products through the Platform or the Client Relations Center.

When placing an order through the Platform, you will be required to check the box indicating “I have read and I accept the Conditions of Sale” before your order can be submitted. By checking this box and submitting your order, you acknowledge that you have read, understood, and agreed to be bound by these Conditions of Sale.

Galt reserves the right to modify these Conditions of Sale at any time in its sole discretion. Any updated version will apply prospectively from the date of posting on the Platform. Your continued use of the Platform or submission of an order after such changes are posted constitutes your acceptance of the updated Conditions of Sale.

These Conditions of Sale supersede all prior or contemporaneous understandings, agreements, representations, or communications—whether written or oral—relating to the purchase of Galt products through the Platform or the Client Relations Center. No statement by any sales associate, customer-service representative, or other Galt personnel shall be deemed to modify or amend these Conditions of Sale unless expressly stated in a written agreement signed by an authorized representative of Galt.

Galt products are intended for personal use by end-user customers. By placing an order, you represent and warrant that you are purchasing products solely for personal use and not for resale, distribution, or commercial purposes. Galt reserves the right to refuse, cancel, or limit orders that it believes, in its sole discretion, are intended for resale or are otherwise inconsistent with these Conditions of Sale.

Purchases made in Galt Retail Boutiques are subject to the return, exchange, and warranty policies provided at the time of purchase. In addition, the core legal terms contained in these Conditions of Sale – including, without limitation, the provisions regarding authenticity, limitation of liability, dispute resolution, governing law, non-disparagement, confidentiality, and chargebacks – apply to in-person boutique purchases to the extent permitted by law.  For in-person transactions, these Conditions of Sale may be incorporated by reference through point-of-sale notices, receipts, signage, QR codes, or other written disclosures made available at the time of purchase.  Boutique-specific return, exchange, or warranty policies operate alongside these Conditions of Sale, provided they are clearly presented at the point of sale.  

No failure or delay by Galt in exercising any right, remedy, power, or privilege under these Conditions of Sale shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, remedy, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege. Any waiver must be in writing and signed by an authorized representative of Galt to be effective.

• PURCHASING ELIGIBILITY

Only individuals (and not legal entities) who (a) have reached the age of majority in their state of residence, (b) have the legal capacity to enter into binding contracts, and (c) are citizens or residents of the continental United States, Alaska, Hawaii, or the District of Columbia at the time of placing the order may purchase products through the Platform or through the Client Relations Center. By placing an order, you represent and warrant that you satisfy these eligibility requirements. 

If you are under the age of majority or otherwise lack legal capacity, a parent or legal guardian must place the order on your behalf and will be deemed to have accepted these Conditions of Sale. Any order placed in violation of this requirement is void.

By placing an order, you further represent and warrant that you are a bona fide end-user customer purchasing products solely for personal use and not for resale, distribution, export, or any commercial purpose. Galt reserves the right, in its sole discretion, to refuse, cancel, or limit any order that it believes may violate this requirement, including orders that appear to be placed by dealers, resellers, distributors, or other unauthorized parties.

You agree to provide true, accurate, current, and complete information when placing an order, including your legal name, billing address, shipping address, and payment details. Galt may request additional information or documentation for identity verification, anti-fraud purposes, or compliance with applicable laws. Failure to provide such information upon request may result in refusal or cancellation of your order.

• PRODUCT AVAILABILITY; QUANTITY

All orders placed through on the Platform are subject to availability and acceptance by Galt. Product listings on the Platform may change at any time without notice, and the inclusion of any product on the Platform does not guarantee that the product will be available for purchase.  

Galt reserves the right, in its sole discretion, to limit the quantity of products purchased per customer, per household, or per order, and to refuse or cancel any order that appears to be placed in violation of these Conditions of Sale, including orders that appear to be placed by dealers, resellers, distributors, or other unauthorized parties.

All prices displayed on the Platform are shown in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping charges, or other fees, which will be added at checkout. Despite our best efforts, products displayed on the Platform may be mispriced, described inaccurately, or unavailable. If we discover an error after you place an order, we will notify you and give you the option to reconfirm your order at the correct price or cancel it. Galt is under no obligation to fulfill orders for products that were listed with incorrect pricing or other errors.

Galt may discontinue or modify any product offered on the Platform at any time without prior notice. Galt shall not be liable for any unavailability of products, delays in updating information, or changes to product offerings.

• ACCOUNT REGISTRATION; PERSONAL INFORMATION; GUEST CHECKOUT

To place an order on the Platform, you may either create an online account or proceed through the “Guest Checkout” option. If you choose to create an account, you must provide true, accurate, current, and complete personal information, including your legal name, phone number, and email address, and you must create a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Galt is not liable for any loss or damage arising from your failure to safeguard your account information.

If you proceed through Guest Checkout, you will be required to provide the personal information necessary to process your order, including your shipping address, billing address, and payment details. You may be offered the option to create an account after your order is confirmed, but your account will not include transactions made prior to registration.

You agree that all information you provide when placing an order—whether through an account or Guest Checkout—is true, accurate, current, and complete. You further agree to update such information promptly if it changes. Galt may request additional information or documentation for identity verification, anti-fraud purposes, or compliance with applicable laws. Failure to provide such information upon request may result in refusal or cancellation of your order.

By submitting personal information through the Platform or the Client Relations Center, you consent to its collection, use, and disclosure in accordance with our Privacy Policy. Additional information may be collected by Galt or its third-party service providers for fraud prevention, payment processing, and order fulfillment.

Galt reserves the right to refuse, suspend, or terminate any account, or to restrict access to the Platform, if it believes that the information provided is inaccurate, incomplete, fraudulent, or otherwise violates these Conditions of Sale or our Terms of Use.

• ORDERS

When you have selected a product on the Platform, you may place it in your shopping bag by clicking the “Add to Shopping Bag” icon. You may continue browsing and adding additional products, subject to availability and quantity limits, or you may proceed to checkout. You may remove products from your shopping bag at any time before submitting your order.

At checkout, you will be asked to review your order details, including the selected products, quantities, prices, taxes, shipping charges, and your personal information (such as email address, billing address, shipping address, and payment details). Before submitting your order, you must check the box indicating “I have read and I accept the Conditions of Sale.” By checking this box and clicking “Pay Now,” you submit an offer to purchase the products in your shopping bag in accordance with these Conditions of Sale.

After you submit your order, you will receive an Acknowledgment of Order by email. This Acknowledgment of Order confirms that we have received your order but does not constitute acceptance of your order or create a contract for sale. Following the Acknowledgment of Order, Galt will conduct its customary verification processes, including payment authorization, anti-fraud screening, identity verification, and compliance checks.

Galt reserves the right, in its sole discretion, to refuse, cancel, or terminate any order at any time, including for reasons such as suspected fraud, payment irregularities, prior disputes, reseller activity, violation of these Conditions of Sale, or inability to verify the information provided. If your order is refused or cancelled, Galt will notify you using the contact information you provided.

Your order is accepted—and a binding contract for sale is formed—only when you receive a separate Confirmation of Order email stating that your order has been accepted and the products have been or will be shipped. Galt is not obligated to sell any product until a Confirmation of Order has been issued.

Galt may contact you after you submit your order to request additional information or documentation for identity verification, anti-fraud purposes, or compliance with applicable laws. Failure to provide such information promptly may result in refusal or cancellation of your order.

• PRICES, TAX AND SHIPPING COSTS

All prices for products displayed on the Platform are shown in U.S. dollars and are subject to change at any time without notice. Prices apply only to purchases made through the Platform or the Client Relations Center and may differ from prices offered in Galt Retail Boutiques or through authorized retailers.

Prices displayed on the Platform do not include applicable sales tax, use tax, value-added tax, shipping charges, insurance, or other fees, all of which will be added at checkout and itemized in your order summary. The applicable taxes and fees will be calculated based on the shipping address you provide and in accordance with federal, state, and local laws.

Despite our best efforts, products displayed on the Platform may be mispriced or described inaccurately. If we discover an error in the price or description of a product after you submit your order, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. Galt is under no obligation to accept or fulfill any order for a product that was listed at an incorrect price or with inaccurate information, and we may cancel such orders even after an Acknowledgment of Order has been sent.

Shipping costs, delivery options, and estimated delivery times will be presented during checkout. Shipping costs may vary depending on the delivery method selected, the shipping destination, and the value or characteristics of the products ordered. Any estimated delivery times provided are for convenience only and are not guaranteed.

If expedited shipping, insurance, or special handling is available and selected, additional charges will apply and will be disclosed at checkout. Galt is not responsible for delays caused by carriers, weather conditions, customs processes, or other factors beyond our reasonable control.

• PAYMENTS

You may pay for your order using the payment methods accepted on the Platform or through the Client Relations Center, which may include major credit cards, debit cards, and other payment methods as indicated at checkout. Payment methods may vary depending on the order channel and may be updated by Galt from time to time.

When you submit your order, your payment method will be authorized for the total amount of the order, including applicable taxes, shipping charges, and fees. No payment is deemed to have been made until your order is accepted and a Confirmation of Order has been issued. Galt will capture payment only upon acceptance of your order.

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you provide is true, accurate, and complete. If the payment method cannot be verified, is invalid, or is otherwise unacceptable, your order may be suspended or cancelled.

Galt may, in its sole discretion, require additional information or documentation to verify your identity, confirm ownership of the payment method, or comply with applicable laws, including anti-fraud, anti-money-laundering, and sanctions regulations. Failure to provide such information promptly may result in refusal or cancellation of your order.

Galt is prohibited under U.S. law from selling products to individuals, entities, or destinations subject to U.S. sanctions. Galt may screen orders and customer information against applicable sanctions lists and may refuse or cancel any order that appears to violate such laws.

All payments are subject to fraud-prevention and security checks. Galt reserves the right to refuse, cancel, or limit any order if fraud is suspected, if irregularities are detected in the payment process, or if the transaction appears inconsistent with these Conditions of Sale.

If your order is cancelled after payment has been captured, Galt will issue a refund to the original payment method. Refund timing may vary depending on your financial institution.

• PAYMENT BY CREDIT CARD AND PAYPAL

Galt accepts the following credit cards: Visa, MasterCard, American Express, and Discover.  You may also pay using PayPal, as indicated on the Platform.

When placing an order on the Platform, you must enter your payment details on the designated form. For orders placed by telephone through the Client Relations Center, you may be asked to provide your credit or debit card number and the three- or four-digit security code printed on your card (CVV2/CVC2/CID). Telephone calls may be recorded for security and quality-assurance purposes. Any recording that contains payment information will be encrypted and used solely to process the transaction.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Galt, you will need to contact your card issuer directly to solve this problem, and Galt will not be liable for any delay or non-delivery resulting from a refusal of authorization.

When you submit your order, your payment method will be authorized for the total amount of the order, including applicable taxes, shipping charges, and fees. The full amount may be blocked on your card until your order is reviewed and accepted. Your payment method will be charged only when your order is accepted and a Confirmation of Order has been issued.

By submitting payment information, you represent and warrant that you are the authorized user of the payment method provided and that the information you submit is true, accurate, and complete. You expressly authorize Galt to perform any security, identity-verification, or payment-validation checks it deems necessary, including obtaining or transmitting information to third-party service providers to authenticate your identity, validate your payment method, obtain payment authorization, and authorize individual purchase transactions.

Galt takes administrative, technical, and physical measures to safeguard your personal information, including the use of Secure Sockets Layer (SSL) encryption on web pages where personal information is collected. However, transmission of information over the Internet is not completely secure. Although Galt implements appropriate measures to protect your information, it cannot guarantee the security of data transmitted to the Platform, and any transmission is at your own risk. For more information about how we use and protect your information, please refer to our Privacy Policy.

Galt is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Galt may screen orders and customer information against applicable sanctions lists and will decline any transaction that appears to violate such laws.  

If you choose to pay using PayPal, you will be redirected to the PayPal website to complete your payment. PayPal payments are subject to PayPal’s terms and conditions, and you must have a valid PayPal account in good standing. Galt is not responsible for any errors, delays, or technical issues arising from PayPal’s services.

• PAYMENT BY WIRE TRANSFER

Galt accepts payment by bank wire transfer only for orders placed through direct communication with us, including by telephone or email. Galt does not charge a fee for wire-transfer payments; however, your financial institution may charge fees for initiating a wire transfer, and you are solely responsible for any such fees.

All wire-transfer orders must be confirmed through Galt’s order-approval process. Galt may acknowledge receipt of your wire-transfer order, but your order will not be processed, accepted, or prepared for shipment until the full payment amount has been received in Galt’s bank account and you have received a Confirmation of Order by email.

You must ensure that the wire transfer is initiated promptly after placing your order. If the full payment amount is not credited to Galt’s bank account within fourteen (14) days after you place your order, the order will be automatically cancelled.

Galt may request additional information or documentation to verify your identity, confirm the source of funds, or comply with applicable laws, including anti-fraud, anti-money-laundering, and U.S. sanctions regulations. Failure to provide such information promptly may result in refusal or cancellation of your order.

Wire-transfer payments must originate from a bank account held in your own name. Galt reserves the right to refuse or cancel any order if the payment appears to originate from a third party, an unverified account, or a jurisdiction subject to U.S. sanctions.

• ACKNOWLEDGMENT OF ORDER

After you submit your order on the Platform, you will receive an Acknowledgment of Order by email confirming that we have received your order and summarizing its details. The Acknowledgment of Order will include an Order Reference Number assigned by Galt. Please retain this number for any future inquiries regarding your order.

The Acknowledgment of Order does not constitute acceptance of your order and does not create a contract for sale. Following transmission of the Acknowledgment of Order, Galt will conduct its customary verification processes, which may include payment authorization, credit checks, anti-fraud screening, identity verification, sanctions and compliance checks, and other security reviews.

Your order will be processed only if these checks are completed to Galt’s satisfaction. Galt reserves the right to refuse, cancel, or not process an order if any issue arises during these verification procedures or if the information provided cannot be verified.

A copy of these Conditions of Sale will be provided to you with the Acknowledgment of Order, either as a PDF attachment or through a link. Please review them carefully upon receipt.

• SHIPPING AND HANDLING

You agree to pay all shipping and handling charges displayed at the time you place your order. Shipping and handling charges may be modified by Galt from time to time; however, any changes will apply only to orders placed after such charges are updated and displayed at checkout.

Any delivery dates or times shown during the checkout process are estimates only and are not guaranteed. Actual delivery times may vary depending on product availability, carrier capacity, weather conditions, and other factors beyond Galt’s reasonable control. Galt is not liable for any delays in delivery or for any failure to deliver caused by circumstances outside its control.

Unless we state otherwise in writing, risk of loss or damage to the products passes to you upon delivery to the shipping address you provided. If you request that the carrier leave the package without obtaining a signature, you assume all risk of loss or damage from the time the carrier leaves the package at the designated location.

If you fail to accept delivery, provide a valid delivery address, or retrieve the product within fourteen (14) days after notification of completion or attempted delivery, Galt may charge storage fees of $10 per day per item, or the maximum amount permitted by law, beginning on the fifteenth (15th) day.  Galt may also charge a $50 administrative fee for handling, repackaging, rescheduling delivery, or additional processing caused by customer delay or non-performance.  Galt may, in its sole discretion, waiver or reduce any storage or administrative fees on a case-by-case basis.  Items not claimed within ninety (90) days after notification of completion may be deemed abandoned and disposed of at Galt’s discretion, without refund.

If you have questions regarding shipping, please contact us by email. Additional information regarding shipping and handling fees, including international shipping, is available in our Shipping & Returns Policy.

• RETURNS, EXCHANGES, AND REFUNDS

Galt wants you to be fully satisfied with your purchase. If you are not satisfied with an item purchased through the Platform, you may return it within seven (7) days from the date it is delivered to you, provided that the item is returned in strict accordance with the conditions set out below. Eligible returns may be exchanged for another item available on the Platform, refunded to the original form of payment, or issued as a merchandise credit in the amount paid. Items returned after the seven-day period will not be accepted.

To initiate a return, you must contact Galt for individual return instructions. All returned items must be unaltered, unworn, unused, and in saleable condition. Items must be returned with all original packaging in good condition, including the Galt box, delivery packaging, protective materials, accessories, certificates, and documentation, as well as all tags and stickers attached (if applicable). Used items are not eligible for return unless they are determined by Galt to be defective.

Galt products must be returned in perfect condition, with all protective materials in place. Galt will not accept any return if the product shows signs of wear, has been used, has been altered from its original condition, or is missing any original components. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as originally delivered.

Engraved, embossed, personalized, special-order, and made-to-order creations are final sale and cannot be returned, exchanged, or refunded.

All returned items are subject to strict Quality Control (QC) by Galt. If a returned item fails QC inspection, the return will be refused and the item will be sent back to you. If the item passes QC inspection, Galt will process the applicable refund, exchange, or merchandise credit. Refunds will be issued only to the original form of payment.

Additional details regarding returns, exchanges, and shipping requirements are available in our Shipping & Returns Policy.

• REFUNDS AND MERCHANDISE CREDIT

If a product is returned to the Galt e-Boutique distribution center in accordance with our return policy, only the Customer (and not the Gift Recipient) is entitled to receive a refund. Refunds will be issued solely to the original form of payment. Merchandise credit is not available for returns processed through the e-Boutique distribution center.

If a product is returned to a Galt Retail Boutique, the Customer or the Gift Recipient may receive a merchandise credit in accordance with the boutique’s policies. Retail Boutiques do not issue refunds under any circumstances; however, a Retail Boutique may facilitate the return of a product to the Galt e-Boutique distribution center or Client Relations Center for processing.

If a Customer’s return complies with Galt’s return policy and passes Quality Control (QC), Galt will use reasonable efforts to issue the applicable refund to the Customer’s credit card or PayPal account within fourteen (14) business days after the returned item is received by the e-Boutique distribution center. Initial shipping charges will not be refunded unless the product is determined by Galt to be defective.

Refunds and merchandise credits will not be issued for any item that fails QC inspection or does not meet the conditions of our return policy. Additional details regarding refunds and merchandise credits are available in our Shipping & Returns Policy.

• EXCHANGES

Customers and Gift Recipients may request an exchange for a product purchased on the Platform or by telephone through the Client Relations Center, provided that the product to be exchanged is returned in strict accordance with Galt’s return policy and within seven (7) days following delivery. Products returned after this period or that do not meet the return-eligibility requirements will not be accepted for exchange.

Upon receipt of the returned product and completion of Quality Control (QC) inspection, Galt will send an invoice as a PDF attachment to the Customer’s email address. The invoice will specify the value of the returned product, the price of the replacement product selected, and any price difference owed by or refundable to the Customer, as applicable.

If a product is returned for exchange to the Galt e-Boutique distribution center by either the Customer or a Gift Recipient, only the Customer is entitled to receive a refund of any price difference when the returned product is more expensive than the replacement product. If the replacement product is more expensive, the Customer or Gift Recipient, as applicable, will be responsible for paying the difference in price. Merchandise credit is not issued by the e-Boutique distribution center.

If a product is returned for exchange to a Galt Retail Boutique, the Customer or Gift Recipient may receive a merchandise credit equal to the price difference when the returned product is more expensive than the replacement product. Retail Boutiques do not issue refunds; however, they may facilitate the return of a product to the e-Boutique distribution center or Client Relations Center for processing. If the replacement product is more expensive, the Customer or Gift Recipient will be responsible for paying the difference in price.

All exchanges are subject to QC inspection. If the returned product fails QC or does not meet the conditions of our return policy, the exchange will be refused and the product will be returned to the Customer or Gift Recipient, as applicable.

• DEFECTIVE PRODUCTS

Galt takes great care to ensure that each product strictly complies with our quality standards and passes all technical and aesthetic inspections before shipment. If you believe that a product you received is damaged or defective, you may return it to Galt in accordance with our return policy.

Upon receipt, the returned product will undergo Quality Control (QC) inspection. Galt will determine, in its sole discretion, whether the product is defective. Products that are damaged due to normal wear and tear, misuse, accidents, or alterations are not considered defective.

If Galt determines that your product is defective, the following remedies will be offered to the Customer or the Gift Recipient, as applicable:

• Galt may send you the same product in the exact same size, subject to availability,

• Galt may propose an exchange for another Galt creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

• Only you, as the Customer (and not the Gift Recipient), may request a refund of the full price of your initial purchase to the original form of payment.

Galt makes reasonable efforts to ensure that all product descriptions, pricing, and other information displayed on the Platform is accurate and current. However, errors may occur, and Galt does not warrant that the information on the Platform is accurate, complete, reliable, or error-free.

In the event of an error—whether in pricing, product description, availability, or otherwise—Galt reserves the right to correct the error and revise your order accordingly (including charging the correct price), or to cancel the order and refund any amount charged. Galt is under no obligation to accept or fulfill any order that contains an error, and may cancel such orders even after an Acknowledgment of Order has been sent.

If the correct price of an item is lower than the price displayed on the Platform, you will be charged the lower price when your order is accepted and a Confirmation of Order is issued.

If the correct price of an item is higher than the price displayed on the Platform, Galt may, at its discretion, contact you for instructions before processing the order. If Galt is unable to reach you within fifteen (15) days, the order will be cancelled and you will be notified of the cancellation.

• DISCLAIMERS; LIMITATION OF LIABILITY

Your use of items purchased through the Platform is at your sole risk. Except as expressly provided in these Conditions of Sale or as required by applicable law, all products are provided on a “as is” and “as available” basis, without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 

You understand and agree that, to the fullest extent permitted by applicable law, Galt & Bro and its officers, directors, agents, partners and employees (individually and collectively, the “Galt & Bro Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, special, exemplary, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or in any way relating to these Conditions of Sale or the purchase, use, or inability to use, any products purchased through the Platform, even if the Galt & Bros Parties have been advised of the possibility of such damages.  

To the fullest extent permitted by applicable law, the total aggregate liability of the Galt & Bro Parties for any claim arising out of or relating to these Conditions of Sale or any products purchased through the Platform will not exceed the amount you actually paid to Galt & Bro for the product giving rise to the claim.

The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any Galt & Bro Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, all other terms, conditions, and warranties relating to the products or any orders placed through the Platform—whether express or implied by statute, course of dealing, usage of trade, or otherwise—are hereby disclaimed.

Certain jurisdictions, including the State of New Jersey, do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, some of the above exclusions or limitations may not apply to you, and the Galt & Bro Parties’ liability will be limited to the fullest extent permitted by applicable law.

• GENERAL PROVISIONS

Unless otherwise stated, the information and materials presented on the Platform are provided solely for the purpose of promoting Galt products and services and, where applicable, offering products for sale to customers located in the continental United States, Alaska, Hawaii, and the District of Columbia. Galt makes no representation that the Platform, its content, or any products referenced are appropriate or available for use in every jurisdiction. You are responsible for complying with all applicable local laws, and access to the Platform may be prohibited for certain persons or in certain countries.

If any provision of these Conditions of Sale is found to be invalid, illegal, or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect, unless otherwise required by applicable law.

These Conditions of Sale constitute the entire agreement between you and Galt regarding the purchase of products through the Platform or the Client Relations Center and supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to such subject matter. No statement or representation by any sales associate, customer-service representative, or other Galt personnel shall modify or amend these Conditions of Sale unless expressly set forth in a written agreement signed by an authorized representative of Galt.

You may not assign, transfer, or delegate any of your rights or obligations under these Conditions of Sale without Galt’s prior written consent, and any attempted assignment in violation of this restriction is void. Galt may freely assign or transfer its rights and obligations under these Conditions of Sale without restriction.

Provisions of these Conditions of Sale that by their nature should survive termination or completion of the transaction—including those relating to intellectual property, disclaimers, limitations of liability, governing law, and dispute resolution—shall remain in full force and effect.

• GOVERNING LAW; AGREEMENT TO ARBITRATION OF CLAIMS

These Conditions of Sale and any disputes arising out of or relating to the purchase of products through the Platform or the Client Relations Center shall be governed by and construed in accordance with the laws of the State of Virginia, without reference to conflict of laws principles. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of the arbitration agreement set forth below. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

AGREEMENT TO ARBITRATION OF CLAIMS

To the fullest extent permitted by applicable law, you and Galt agree that any dispute, claim, or controversy arising out of or relating to these Conditions of Sale, any products purchased through the Platform or the Client Relations Center, or any related communications or interactions between you and Galt (collectively, “Claims”) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect.

Arbitration will be conducted by a single arbitrator. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this agreement is void or voidable.

LOCATION OF ARBITRATION

Arbitration shall take place in the county where you reside, unless you and Galt agree otherwise. If you prefer, you may elect to have the arbitration conducted in Virginia.

CLASS ACTION WAIVER

To the fullest extent permitted by applicable law, you and Galt agree that all Claims shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of multiple parties or otherwise preside over any form of class or representative proceeding.

EXCEPTIONS TO ARBITRATION

This arbitration agreement does not apply to: 

– Claims that may be brought in small-claims court, if they qualify;
– Claims relating to the enforcement or validity of Galt’s intellectual property rights;
– Claims seeking temporary or preliminary injunctive relief in aid of arbitration.

If the class-action waiver is found unenforceable, this entire arbitration agreement shall be void.

PRE-ARBITRATION RESOLUTION PERIOD

Before initiating arbitration or a small-claims action, you and Galt agree to make reasonable efforts for one hundred twenty (120) days to resolve the dispute informally. This is a condition precedent to filing any arbitration or small-claims action.

OPT-OUT RIGHT

You may opt out of this arbitration agreement by sending a written notice to Galt within thirty (30) days of your first purchase through the Platform or the Client Relations Center. Your notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect your other rights or obligations under these Conditions of Sale.

COURT JURISDICTION FOR NON-ARBITRABLE CLAIMS

For any Claims that are not subject to arbitration under this section, you hereby irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Virginia.

• SEVERABILITY

If any provision of these Conditions of Sale, or any portion of a provision, is determined to be invalid, illegal, or unenforceable, that provision or portion will be deemed modified to the minimum extent necessary to make it valid and enforceable. If the provision or portion cannot be so modified, it will be deemed severed from these Conditions of Sale, and the remaining provisions will continue in full force and effect, unless otherwise required by applicable law.

Questions:

If you have any questions regarding these Terms of Sale, please contact us by email at service@galtandbro.com

Full Relevant Order Policies:

(you can also find them separately on our website)

1. Order & Price Policies

Item Availability

All products displayed on the Platform are subject to availability and prior sale. While Galt makes reasonable efforts to display only items available for purchase, certain products may be unavailable at the time you place your order. Some in-stock items may be temporarily unavailable due to their use in Galt Retail Boutiques, partner retailers, trade shows, private events, or other showcases. Galt is not liable for any unavailability or delay arising from such circumstances.

Price & Order Changes

All prices displayed on the Platform are shown in U.S. dollars and are subject to change at any time without notice. Galt reserves the right to correct any pricing errors and to cancel any order affected by such errors, even after an Acknowledgment of Order has been sent. If an order is cancelled due to a pricing error, any amount charged will be refunded to the original form of payment.

Galt may adjust prices for the same product to reflect changes in vendor pricing, fluctuations in demand, or changes in the cost of component materials. Price changes apply prospectively and do not affect orders that have already been accepted through a Confirmation of Order.

Order Status & Lead Times

After you submit your order, you will receive an Acknowledgment of Order. A Galt representative will contact you within two to seven (2–7) business days with an update regarding your order status or a tracking number, as applicable. Lead times vary by product type and availability.

Certain items may require one to two (1–2) weeks of handling time before shipment due to their use in boutiques, partner retailers, trade shows, or private events. Other items may be available for immediate shipment.

MADE-TO-ORDER AND CUSTOM ITEMS

Galt prioritizes Made to Order items, which require individualized craftsmanship and specialized techniques.  Estimated creation and shipping windows are provided in the product description and are approximate.

• If the piece is in stock, we can ship promptly.

• If not in stock, each piece is individually made and generally requires an 8–10 week creation and shipping window.

• Rings typically require an 8–10 week lead time, as we do not carry all sizes.

• Custom and Made-to-Order pieces require an 8–10 week creation and shipping window once artwork/design renderings/wax sample models have been approved.

Because every made-to-order item is individually crafted by hand, production times may extend beyond the estimated window. We kindly ask for your patience, as these creations require time and care. By placing an order for a made-to-order or custom item, you acknowledge and agree that production timelines may vary and that additional time may be required to complete your item to Galt’s quality standards. 

CANCELLATION OF MADE-TO-ORDER ITEMS

You may cancel your order within 24 hours of receiving the shipping window notice. If Galt does not receive a notice of cancellation within 24 hours, production will proceed and the Return Policy will apply. Made-to-order and custom items may be subject to additional restrictions under the Return Policy. 

Please contact us at Service@GaltandBro.com with any questions regarding the status of your purchase or the handling of specific items.

2. Return Policy

General Return Information

If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund, merchandise credit, or gift card balance, provided that the return complies with these Conditions of Sale.

• Cancellations must be made within 24 hours from the date your order is submitted/received.

• Returns must be received by Galt within 7 days after the date the product is delivered to you.

• Returned items must be unaltered, unworn, undamaged, and in saleable condition, and must include all original packaging, protective materials, accessories, certificates, and documentation.  

All returned products are subject to Quality Control (“QC”) inspection. If the product passes QC, Galt will process the applicable refund, merchandise credit, or gift card. If the product fails QC, the return may be refused or subject to the partial‑refund rules described below. 

Each returned item will be examined by Galt’s jewelers to verify authenticity, condition, and compliance with return requirements. 

• Items showing signs of wear, damage, alteration, resizing, engraving, or modification may be refused.

• If Galt determines that the product has been worn, altered, or damaged, Galt may, in its sole discretion:

• Apply a restocking fee of up to 25% of the order amount; or

• Reject the return entirely, with a maximum of 50% refunded upon approval.  If a return is rejected, the product will be returned to the Customer or Gift Recipient, as applicable.

Final Sale Items: All Made To Order, custom, vintage, estate, pre-owned, engraved, or altered pieces are non-refundable.

Restocking Fees: A regular 15% restocking fee may be applied to approved returns, assessed at Galt’s sole discretion. Shipping charges and insurance fees are non-refundable and may be deducted from any refund or merchandise credit.

Shipping: All return shipments must be insured for the full purchase price and shipped via UPS or FedEx. Return labels may be provided upon request, and the cost of the label will be deducted from the refund or merchandise credit. 

International Orders: International orders are not eligible for complimentary returns; return shipping fees, customs duties, and import taxes are the responsibility of the customer.

Disclosure: All items are sold as is. Statements in descriptions are opinions, not warranties. Our policies exist to prevent misuse or fraudulent substitution of items.

Chargebacks: By completing a purchase, you agree that all sales are governed by our Conditions of Sale. You agree to follow the return, refund, and Quality Control procedures set forth herein before initiating any dispute with your payment provider or card issuer.  Any issue regarding description, delivery, or product quality must be raised directly with Galt within the applicable return window so that Galt may review the matter and determine whether a repair, adjustment, partial refund, merchandise credit, or other resolution is appropriate.

Nothing in this policy limits your rights under applicable card-network rules; however, you understand and agree that initiating a chargeback for a matter governed by these Conditions of Sale - without first complying with the return and internal resolution procedures described herein - may constitute improper or bad faith chargeback activity and a breach of contract. Chargebacks based on buyer’s remorse, dissatisfaction with the value, delays caused by carriers or customs, or matters contradicted by the product description, photographs, QC results, or these Conditions of Sale are improper.  

Galt reserves all rights to dispute any such chargeback and to provide the card issuer or payment processor with full transaction records, including proof of delivery, photographs, QC inspection results, communications, and evidence of your agreement to these Conditions of Sale.  If a chargeback is determined to be improper, unfounded, or in violation of these Conditions of Sale, you remain liable for the full purchase price, together with all administrative costs, platform penalties, collection costs, and reasonable attorney’s fees incurred by Galt in responding to or reversing the chargeback.  

3. Shipping & Handling Policy

Your delivery method is based on the total order value before tax. The shipping method will appear at checkout.

• Orders valued at $100 or more require a signature upon delivery (FedEx®/USPS®).

• If your order contains multiple items, they may ship separately; each package requires a signature if valued at $100+.

• Delivery can be held for pickup at FedEx® or USPS® locations.

• Galt does not ship to P.O. boxes.

International Shipping

• Customers are responsible for all duties, taxes, and import fees.

• Certain countries may be unavailable due to restrictions on precious metals, gemstones, or other regulated materials.  

• All international shipments are insured and require a signature upon delivery.

Handling times may vary depending on inventory location, trade events, or timing of purchase.  Galt will make reasonable efforts to ship promptly, but estimated delivery times are not guaranteed.

4. Vintage / Estate / Pre-Owned / Designer Item Policy

This policy applies to all jewelry not manufactured by Galt & Bro. but acquired from wholesalers, vintage dealers, estate auctions, private collections, or other third-party sources.

AUTHENTICITY AND CONDITION

Galt conducts extensive due diligence, including analysis and comparison to known collections. However, due to the nature of the pre-owned market and prevalence of replicas, Galt cannot 100% guarantee authenticity or origin.

• Items are sold as is outside of the specified return window.

• No additional authentication documentation is provided unless expressly stated for material verification.

• Customers are responsible for reviewing photos, videos, and descriptions prior to purchase.

Disclosure: All descriptive statements—including those regarding age, provenance, condition, or attribution—reflect Galt’s professional opinion and do not constitute warranties beyond those expressly provided in these Conditions of Sale. By submitting payment through any channel (website, platform, invoice, phone, email, or in person), you agree to this policy and all other Galt & Bro. policies.

5. Chargebacks and Payment Disputes

By completing a purchase through our website, invoice, or any affiliated sales channel, you acknowledge and agree to the following:

• Agreement to Terms
  By completing a purchase through the Platform, invoice, or any affiliated sales channel, you acknowledge that the transaction is governed by these Conditions of Sale – including the Return & Refund Policy – and that you reviewed and accepted these terms prior to payment.

• Obligation to Follow Galt’s Resolution Process
  You agree to contact Galt at Service@GaltandBro.com within ten (10) days of delivery or notification of completion to allow Galt to review and, if appropriate, remedy any billing or service concern in good faith.
  This internal resolution step is a contractual condition precedent to initiating any dispute with your payment provider or card issuer.  

• Improper or Premature Chargebacks
  Initiating a chargeback for any matter governed by these Conditions of Sale – without first complying with the required return and internal resolution process – may constitute improper or fraudulent chargeback activity.
  Galt reserves the right to dispute any such chargeback and to provide the payment network with evidence of: 

• your acceptance of these Conditions of Sale;

• proof of delivery;

• QC inspection results;

• correspondence and documentation provided at the time of sale;

• Your failure to follow the required return or resolution procedures.

• Authorization and Record Retention
  By submitting payment, you authorize Galt to retain all related correspondence, invoices, emails, photos, videos, and proof-of-delivery records as evidence of the transaction.  These records may be submitted to payment networks, arbitration bodies, or courts as part of any dispute resolution process.

• Fraudulent or Abusive Chargebacks
  If a chargeback is determined to be fraudulent, abusive, or in violation of these Conditions of Sale, Galt may seek recovery of:

• The full transaction amount;

• Collection costs;

• Administrative and platform-related penalties or expenses;

• Investigative expenses

• Reasonable attorney’s fees;

• And any other losses arising from the dispute, to the fullest extent permitted by applicable law.