Return Policy

General Return Information

If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund, company credit or gift card balance. We will inquire with you on what your preference of the return credit is.

Cancellations on any order must be made within 24 hours from the date your order is submitted/received. Returns on acceptable orders must be received within 7 days of receipt. Items must be without wear and in as shipped condition. Products must be in the condition you received them and in the original box and/or packaging. Each return will be fully analyzed by our jewelers for any wear, damage and alterations.  After the item is approved for the return, you will receive a confirmation of the full refund, company credit or gift card initiation.  If the item has been worn, changed or altered in any way, we reserve the right to either:

1. Apply a restocking fee, that can be calculated up to 25% of the full order amount.

or;

2. Reject a return from being accepted, which can then be send back to the buyer or be left with us with a maximum of 50% amount being returned upon approval, if applicable and accepted by us.

All Made To Order, custom, vintage, estate, pre-owned engraved or custom pieces are final sale.  We reserve the right to apply restocking fees or keep any amount of deposits for any orders if a cancellation or alteration is approved in any and every instance or stage of the order.

To summarize our return policy, returned jewelry will be fully analyzed for any damage, scratches, tarnishes, modifications or missing parts, and are subject to reduction in the refunded amount.  We may refuse a return if the item has been significantly damaged, worn or altered.

A regular 15% Restocking Fee can be applied to any regular approved returns and will be subject to a case-by-case analysis. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted from any credits.  All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We are able to offer return shipment labels upon request for returns, with the fee deducted from any credit.

To repeat, Made to Order and Custom Orders are not refundable, and any applicable order return request will be subject to a case-by-case analysis.

Domestic Order Returns

Please use your own insured UPS or FedEx shipping labels for your returns, or request one from us for a deducted fee from the order amount.

International Order Returns

Orders shipped internationally are not eligible for free returns; any return shipping fee will be deducted from your refund. For more information on returning an international order, please see our International Shopping Policy. We are not responsible for any international customs and duties.

If you have any questions, please do not hesitate to contact us at service@galtandbro.com

Disclosure: All items are sold as is and all statements contained in the description or elsewhere are qualified statements of opinion & not implied representation or warranty by us. Each returned item will be fully analyzed by our jewelers for any wear, damage and alterations. If the item has been worn, changed or altered in any way, we reserve the right to fully apply any of our Return Policy statements. This policy is made to prevent people of misusing or swapping our high-quality items with replicas/fakes. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We offer deducted return shipment labels upon request. All shipping instructions are set by our insurance company and all of their directions must be followed without any complaints, including signature delivery, hold for pick-up, check & pay for delivery confirmation. We will send out parcels only to the address specified in the order. Once the order is delivered, the return-window will begin. 

By completing a purchase, you agree that all sales are governed by our Return & Refund Policy. You expressly waive any right to initiate a chargeback with your payment provider for any reason covered by this policy. In the event a chargeback is filed in violation of this agreement, this clause shall serve as proof of your acknowledgment that such disputes are unauthorized and that resolution will be in our favor.

Chargebacks and Payment Disputes

By completing a purchase through our website, invoice, or any affiliated sales channel, you acknowledge and agree to the following:

  1. Agreement to Terms
    All transactions are governed by these Terms of Service and our Return & Refund Policy, which you confirm having reviewed and accepted prior to completing your purchase.

  2. Waiver of Chargeback Rights
    You expressly waive and relinquish any right to initiate a chargeback, payment reversal, or dispute with your bank, credit card issuer, or payment provider for any matter covered under our Return & Refund Policy, including but not limited to:

    • Delays in production, shipment, or delivery;

    • Custom, special-order, or made-to-order items;

    • Subjective dissatisfaction (e.g., “not as expected,” “changed my mind”);

    • Claims that contradict written documentation, invoices, or correspondence provided at the time of sale.

  3. Binding Resolution Process
    In the event of a billing or service dispute, you agree to first contact us directly at service@galtandbro.com within 10 days of delivery or notification of completion, so that we may review and, if appropriate, remedy the matter in good faith. You further agree that any attempt to circumvent this process through a chargeback will constitute a breach of contract and may result in legal action and recovery of all related costs, including attorney’s fees, investigation, and administrative time.

  4. Authorization and Record Retention
    By submitting payment, you authorize us to retain all related correspondence, signed invoices, emails, photos, and proof of delivery as evidence of the transaction. These records may be submitted to payment networks, arbitration bodies, or courts as part of any dispute resolution process.

  5. Fraudulent or Improper Chargebacks
    Any chargeback found to be fraudulent, abusive, or in violation of these Terms shall entitle the Company to seek damages, collection fees, and reimbursement of the full transaction amount, in addition to any consequential losses arising from the dispute.