Return Policy

Return Policy

General Return Information

If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund, company credit or gift card balance. We will inquire with you on what your preference of the return credit is.

Cancellations on any order must be made within 24 hours from the date your order is submitted/received. Returns on acceptable orders must be received within 7 days of receipt. Items must be without wear and in as shipped condition. Products must be in the condition you received them and in the original box and/or packaging. Each return will be fully analyzed by our jewelers for any wear, damage and alterations.  After the item is approved for the return, you will receive a confirmation of the full refund, company credit or gift card initiation.  If the item has been worn, changed or altered in any way, we reserve the right to either:

1. Apply a restocking fee, that can be calculated up to 25% of the full order amount.

or;

2. Reject a return from being accepted, which can then be send back to the buyer or be left with us with a maximum of 50% amount being returned upon approval, if applicable and accepted by us.

All Made To Order, custom, vintage, estate, pre-owned engraved or custom pieces are final sale.  We reserve the right to apply restocking fees or keep any amount of deposits for any orders if a cancellation or alteration is approved in any and every instance or stage of the order.

To summarize our return policy, returned jewelry will be fully analyzed for any damage, scratches, tarnishes, modifications or missing parts, and are subject to reduction in the refunded amount.  We may refuse a return if the item has been significantly damaged, worn or altered.

A regular 15% Restocking Fee can be applied to any regular approved returns and will be subject to a case-by-case analysis. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted from any credits.  All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We are able to offer return shipment labels upon request for returns, with the fee deducted from any credit.

To repeat, Made to Order and Custom Orders are not refundable, and any applicable order return request will be subject to a case-by-case analysis.

Domestic Order Returns

Please use your own insured UPS or FedEx shipping labels for your returns, or request one from us for a deducted fee from the order amount.

International Order Returns

Orders shipped internationally are not eligible for free returns; any return shipping fee will be deducted from your refund. For more information on returning an international order, please see our International Shopping Policy. We are not responsible for any international customs and duties.

If you have any questions, please do not hesitate to contact us at service@galtandbro.com

Disclosure: All items are sold as is and all statements contained in the description or elsewhere are qualified statements of opinion & not implied representation or warranty by us. Each returned item will be fully analyzed by our jewelers for any wear, damage and alterations. If the item has been worn, changed or altered in any way, we reserve the right to fully apply any of our Return Policy statements. This policy is made to prevent people of misusing or swapping our high-quality items with replicas/fakes. We reserve the full right to decide when to apply the restocking fee. Any shipping charges will be deducted. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. We offer deducted return shipment labels upon request. All shipping instructions are set by our insurance company and all of their directions must be followed without any complaints, including signature delivery, hold for pick-up, check & pay for delivery confirmation. We will send out parcels only to the address specified in the order. Once the order is delivered, the return-window will begin.

Regarding vintage/estate/pre-owned/designer jewelry from other brands that are not Galt, due to the nature of the current pre-owned market and large number of replicas, we cannot 100% guarantee all accuracy, every details and ultimate authenticity/origin as nowadays it is all impossible to do that with pre-owned/secondhand items. All items are SOLD AS IS and we are not responsible for any disputes, authenticity arguments, final details, outcomes or returns outside of the specified return period window. By ordering and confirming payment for ANY orders whether by website, platform, email, phone-call, or in-person, you agree to our Return Policy and all other policies in full.